IMI Level 2 Certificate in Customer Service for the Automotive Industry (VRQ)
501/1253/3
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: The Institute of the Motor Industry (Recognised)
- Total credits: 17
- Guided learning hours: 170
- Total qualification time: 170
- Assessment methods: Multiple Choice Examination, Practical Demonstration/Assignment
Units (6)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Demonstrate a Clear Understanding of Customer Service within the Automotive Industry RN5361/R/602/1187 |
Level 2 | 4 | 40 |
Understand how to Communicate Effectively with Customers in the Automotive Industry RN5361/Y/602/1191 |
Level 2 | 4 | 40 |
Understand how to Deliver Reliable Customer Service within the Automotive Industry RN5361/H/602/1193 |
Level 2 | 2 | 20 |
Understand how to Develop Customer Service Relationships in the Automotive Industry RN5361/J/602/1199 |
Level 2 | 3 | 30 |
Understand how to Recognise and Deal with Queries, Requests and Problems in the Automotive Industry RN5361/F/602/1198 |
Level 2 | 2 | 20 |
Understand how to use Dealer Management Systems _DMS_ Relevant to the Automotive Industry RN5361/T/602/1196 |
Level 2 | 2 | 20 |