iCQ Level 2 Award in Introduction to Customer Service
603/6723/4
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: iCan Qualifications Limited (Recognised)
- Total credits: 7
- Guided learning hours: 48
- Total qualification time: 70
- Assessment methods: Portfolio of Evidence
Units (2)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communicate verbally with customers RN5325/D/506/2119 |
Level 2 | 3 | 14 |
Principles of customer service RN5325/J/506/2132 |
Level 2 | 4 | 34 |