IAO Level 2 Award in Principles of Customer Service
603/6702/7
- Level: Level 2
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Innovate Awarding (Recognised)
- Total credits: 8
- Guided learning hours: 52
- Total qualification time: 80
- Assessment methods: Portfolio of Evidence
Units (3)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Understand customer loyalty and dealing with complaints RN5204/A/618/4996 |
Level 2 | 2 | 12 |
Understand customer service principles RN5204/T/618/4995 |
Level 2 | 3 | 20 |
Understand legal and organisational requirements relating to customer service RN5204/F/618/4997 |
Level 2 | 3 | 20 |