IAO Level 2 Certificate In Principles of Customer Service
601/3477/X
- Level: Level 2
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Innovate Awarding (Recognised)
- Total credits: 15
- Guided learning hours: 132
- Total qualification time: 150
- Assessment methods: Portfolio of Evidence
Units (4)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communication in the customer service role RN5204/K/503/0323 |
Level 2 | 5 | 45 |
Prepare to deliver excellent customer service RN5204/M/503/0324 |
Level 2 | 4 | 35 |
Understand customers RN5204/F/506/2131 |
Level 2 | 2 | 17 |
Understanding the organisation RN5204/H/503/0322 |
Level 2 | 4 | 35 |