AIM Qualifications Level 1 Diploma in Skills for Working in Business, Administration and Customer Service Industries
603/1589/1
- Level: Level 1
- Type: Vocationally-Related Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: AIM Qualifications (Recognised)
- Total credits: 36
- Guided learning hours: 321
- Total qualification time: 360
- Assessment methods: Portfolio of Evidence, Practical Demonstration/Assignment
Units (133)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Communication in the Workplace RN5322/A/616/0374 |
Entry Level | 3 | 30 |
Communication Skills for Group and Teamwork RN5322/D/616/0383 |
Entry Level | 3 | 30 |
Customer Service RN5322/J/616/9790 |
Entry Level | 3 | 30 |
Dealing with Queries and Requests RN5322/Y/616/9793 |
Entry Level | 3 | 30 |
Developing Meeting Skills RN5322/A/616/0455 |
Entry Level | 2 | 20 |
Email Skills RN5322/K/616/1259 |
Entry Level | 1 | 10 |
Handling Payment for Goods and Services RN5322/M/616/0601 |
Entry Level | 3 | 30 |
Handling Stock in a Retail Environment RN5322/R/616/9808 |
Entry Level | 3 | 30 |
Health and Safety at Work RN5322/Y/616/9809 |
Entry Level | 2 | 20 |
Maintaining the Workplace RN5322/M/616/9816 |
Entry Level | 3 | 30 |
Planning and Organising an Activity or Event RN5322/A/616/9821 |
Entry Level | 4 | 40 |
Producing Business Documents RN5322/L/616/9824 |
Entry Level | 3 | 30 |
Quality in the Workplace RN5322/Y/616/9826 |
Entry Level | 1 | 10 |
Reception and Filing Skills RN5322/D/616/9827 |
Entry Level | 3 | 30 |
Teamwork RN5322/T/616/9834 |
Entry Level | 4 | 40 |
Using the Telephone and Photocopier RN5322/D/616/9844 |
Entry Level | 3 | 30 |
Work Placement RN5322/M/616/9847 |
Entry Level | 4 | 40 |
Working Effectively with Others RN5322/T/616/9848 |
Entry Level | 4 | 40 |
Working in Business Administration and Customer Service RN5322/A/616/9849 |
Entry Level | 3 | 30 |
Writing Notes and Emails RN5322/J/616/1222 |
Entry Level | 1 | 10 |
Appraisals and Setting Targets RN5322/J/616/0345 |
Level 1 | 3 | 27 |
Assertiveness and Decision Making Skills RN5322/Y/616/0348 |
Level 1 | 3 | 27 |
Budgetary Control within a Business Environment RN5322/A/616/9771 |
Level 1 | 3 | 27 |
Building a Personal Career Portfolio RN5322/D/616/0352 |
Level 1 | 3 | 27 |
Building Confidence and Self Esteem RN5322/A/616/0360 |
Level 1 | 3 | 27 |
Bullying and Harassment in the Workplace RN5322/L/616/0363 |
Level 1 | 1 | 9 |
Business Terminology RN5322/H/616/9778 |
Level 1 | 3 | 27 |
Business, Administration and Customer Service Systems RN5322/J/616/9773 |
Level 1 | 2 | 18 |
Career Planning RN5322/Y/616/0365 |
Level 1 | 3 | 27 |
Change in the Workplace RN5322/M/616/9783 |
Level 1 | 2 | 18 |
Communicating Using the Telephone RN5322/J/616/9787 |
Level 1 | 2 | 18 |
Communication in the Workplace RN5322/J/616/0376 |
Level 1 | 3 | 27 |
Communication Skills for Group and Teamwork RN5322/H/616/0384 |
Level 1 | 3 | 27 |
Coping Strategies at Work RN5322/L/616/0427 |
Level 1 | 2 | 18 |
Creating a Tailored Curriculum Vitae (CV) RN5322/R/616/0428 |
Level 1 | 3 | 27 |
Creating an Online Profile for Career Planning RN5322/H/616/0434 |
Level 1 | 3 | 27 |
Data Management Software Skills RN5322/Y/616/1242 |
Level 1 | 2 | 18 |
Database Software Skills RN5322/K/616/1245 |
Level 1 | 3 | 27 |
Dealing with Debt RN5322/R/616/0445 |
Level 1 | 3 | 27 |
Dealing with Difficult Situations at Work RN5322/D/616/0447 |
Level 1 | 1 | 9 |
Developing a Personal Learning Programme RN5322/K/616/0452 |
Level 1 | 3 | 27 |
Developing Meeting Skills RN5322/F/616/0456 |
Level 1 | 2 | 18 |
Email Skills RN5322/D/616/1260 |
Level 1 | 2 | 18 |
Employment Rights, Contracts and Pay RN5322/Y/616/0463 |
Level 1 | 3 | 27 |
Employment Skills RN5322/M/616/0467 |
Level 1 | 3 | 27 |
Engage in Discussion RN5322/D/616/1324 |
Level 1 | 2 | 18 |
Equality and Diversity in the Workplace RN5322/M/616/9797 |
Level 1 | 2 | 18 |
Establishing and Managing a Business Enterprise RN5322/H/616/9800 |
Level 1 | 36 | 4 |
Establishing Positive Working Relationships RN5322/K/616/9801 |
Level 1 | 3 | 27 |
Filing Skills RN5322/F/616/9805 |
Level 1 | 3 | 27 |
Getting the Most Out of Training RN5322/F/616/0599 |
Level 1 | 1 | 9 |
Handling Mail RN5322/L/616/9807 |
Level 1 | 2 | 18 |
Handling Payment for Goods and Services RN5322/T/616/0602 |
Level 1 | 3 | 27 |
Induction to a Training Course RN5322/J/616/0636 |
Level 1 | 3 | 27 |
Internet Safety for IT Users RN5322/T/616/1278 |
Level 1 | 3 | 27 |
IT Communications RN5322/A/616/1279 |
Level 1 | 2 | 18 |
IT Maintenance for Users RN5322/T/616/1281 |
Level 1 | 2 | 18 |
Job Applications RN5322/Y/616/0818 |
Level 1 | 1 | 9 |
Listen and Respond RN5322/A/616/1329 |
Level 1 | 2 | 18 |
Making Calculations RN5322/J/616/1396 |
Level 1 | 3 | 27 |
Managing Study RN5322/T/616/0860 |
Level 1 | 3 | 27 |
Marketing Skills for Business RN5322/T/616/9820 |
Level 1 | 3 | 27 |
Money, Time and Temperature RN5322/H/616/1406 |
Level 1 | 3 | 27 |
Motivation RN5322/D/616/0867 |
Level 1 | 1 | 9 |
Negotiation Skills RN5322/H/616/0868 |
Level 1 | 6 | 54 |
Numbers, Decimals, Fractions and Percentages RN5322/M/616/1408 |
Level 1 | 3 | 27 |
Numerical Relationships, Algebra and Ratios RN5322/M/616/1411 |
Level 1 | 2 | 18 |
Preparation for a Recruitment Interview RN5322/D/616/0884 |
Level 1 | 1 | 9 |
Presentation Skills RN5322/Y/616/1225 |
Level 1 | 2 | 18 |
Presentation Software Skills RN5322/R/616/1286 |
Level 1 | 3 | 27 |
Professional Behaviour in an Office Environment RN5322/R/616/9825 |
Level 1 | 2 | 18 |
Read for Information RN5322/J/616/1334 |
Level 1 | 3 | 27 |
Read for Purpose and Meaning RN5322/L/616/1366 |
Level 1 | 3 | 27 |
Research Skills RN5322/D/616/0917 |
Level 1 | 3 | 27 |
Responsible Work Practice RN5322/D/616/0920 |
Level 1 | 2 | 18 |
Reviewing Your Situation at Work RN5322/A/616/0925 |
Level 1 | 1 | 9 |
Solving a Business Problem RN5322/D/616/9830 |
Level 1 | 2 | 18 |
Speak to Communicate RN5322/Y/616/1371 |
Level 1 | 2 | 18 |
Speaking and Listening at Work RN5322/K/616/1231 |
Level 1 | 3 | 27 |
Spreadsheet Software Skills RN5322/R/616/1305 |
Level 1 | 3 | 27 |
Stress and Stress Management Techniques RN5322/Y/616/1029 |
Level 1 | 3 | 27 |
Supporting Business Meetings RN5322/H/616/9831 |
Level 1 | 3 | 27 |
Supporting Workers Whose First Language is not English RN5322/L/616/1044 |
Level 1 | 3 | 27 |
The Selling Process RN5322/J/616/9837 |
Level 1 | 2 | 18 |
Time Management RN5322/R/616/1109 |
Level 1 | 3 | 27 |
Transferable Skills and Training Needs RN5322/M/616/1117 |
Level 1 | 3 | 27 |
Understanding Banks and Credit Cards RN5322/D/616/1159 |
Level 1 | 3 | 27 |
Understanding Pensions RN5322/M/616/1165 |
Level 1 | 1 | 9 |
Understanding Progression Opportunities RN5322/F/616/1168 |
Level 1 | 1 | 9 |
Use of Materials for a Work Task RN5322/R/616/1188 |
Level 1 | 2 | 18 |
Use Tools and Equipment for a Work Task RN5322/L/616/1190 |
Level 1 | 3 | 27 |
Using and Communicating Data RN5322/J/616/1415 |
Level 1 | 3 | 27 |
Using ICT in the Workplace RN5322/K/616/1195 |
Level 1 | 3 | 27 |
Using ICT to Support Writing RN5322/A/616/1198 |
Level 1 | 1 | 9 |
Using Numeracy Skills in the Workplace RN5322/F/616/1204 |
Level 1 | 3 | 27 |
Using Photocopiers RN5322/L/616/9841 |
Level 1 | 1 | 9 |
Using Probability RN5322/R/616/1417 |
Level 1 | 2 | 18 |
Using Size, Shape and Space RN5322/Y/616/1421 |
Level 1 | 3 | 27 |
Using the Internet RN5322/M/616/1313 |
Level 1 | 3 | 27 |
Volunteering RN5322/Y/616/1211 |
Level 1 | 1 | 9 |
Welcoming Visitors RN5322/K/616/9846 |
Level 1 | 2 | 18 |
Word Processing Software Skills RN5322/R/616/1319 |
Level 1 | 3 | 27 |
Working in Business Administration and Customer Service RN5322/M/616/9850 |
Level 1 | 3 | 27 |
Working in the Retail Sector RN5322/A/616/9852 |
Level 1 | 2 | 18 |
Working Patterns RN5322/K/616/1214 |
Level 1 | 1 | 9 |
Write to Communicate RN5322/J/616/1379 |
Level 1 | 3 | 27 |
Write with Accuracy RN5322/L/616/1383 |
Level 1 | 3 | 27 |
Writing Needs at Work RN5322/F/616/1221 |
Level 1 | 1 | 9 |
Writing Notes and Emails RN5322/L/616/1223 |
Level 1 | 1 | 9 |
Business and The Economy RN5322/D/616/9777 |
Level 2 | 3 | 16 |
Career Planning in Business Administration and Customer Service RN5322/H/616/9781 |
Level 2 | 4 | 36 |
Change in the Workplace RN5322/T/616/9784 |
Level 2 | 3 | 16 |
Choose Supplies and Suppliers for your Business RN5322/F/616/9786 |
Level 2 | 1 | 8 |
Communication Skills for Business RN5322/L/616/9788 |
Level 2 | 3 | 16 |
Conflict at Work RN5322/R/616/9789 |
Level 2 | 3 | 24 |
Customer Service Skills RN5322/T/616/0440 |
Level 2 | 3 | 24 |
Developing Meeting Skills RN5322/J/616/0457 |
Level 2 | 2 | 16 |
Equality and Diversity in the Workplace RN5322/T/616/9798 |
Level 2 | 3 | 16 |
Establishing a Business Enterprise RN5322/A/616/9799 |
Level 2 | 4 | 24 |
Follow Health and Safety Procedures in the Workplace RN5322/D/616/0593 |
Level 2 | 1 | 8 |
Handling Payment for Goods and Services RN5322/A/616/0603 |
Level 2 | 3 | 24 |
Health and Safety in the Workplace RN5322/F/616/0618 |
Level 2 | 3 | 24 |
Job Seeking Skills RN5322/H/616/0823 |
Level 2 | 3 | 24 |
Leadership Fundamentals RN5322/K/616/9815 |
Level 2 | 3 | 16 |
Managing a Business Enterprise RN5322/T/616/9817 |
Level 2 | 4 | 24 |
Managing Quality RN5322/F/616/9819 |
Level 2 | 3 | 16 |
Rights and Responsibilities at Work RN5322/H/616/9828 |
Level 2 | 2 | 16 |
Sales Activities in a Call Centre RN5322/K/616/9829 |
Level 2 | 4 | 24 |
Sustainability in Business RN5322/M/616/9833 |
Level 2 | 1 | 8 |
Take Part in a Work Activity RN5322/J/616/1057 |
Level 2 | 2 | 16 |
Teamwork Skills RN5322/K/616/1102 |
Level 2 | 3 | 24 |
The Marketing Environment RN5322/A/616/9835 |
Level 2 | 4 | 24 |
Understanding Business Organisations RN5322/J/616/9840 |
Level 2 | 3 | 16 |