Focus Awards Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)
601/8684/7
- Level: Entry Level
- Type: Occupational Qualification
- Status: Available to learners
- Offered in England: Yes
- Awarding body: Focus Awards Limited (Recognised)
- Total credits: 13
- Guided learning hours: 106
- Total qualification time: 130
- Assessment methods: Portfolio of Evidence
Units (20)
| Unit | Level | Credits | GLH |
|---|---|---|---|
Answer telephone calls from customers RN5353/R/508/3405 |
Entry Level | 2 | 18 |
Apply legislation, regulation and organisational procedures for customer service RN5353/R/508/3386 |
Entry Level | 3 | 24 |
Communicate customers’ problems with others RN5353/L/508/3371 |
Entry Level | 2 | 18 |
Communicate effectively with customers RN5353/T/508/3378 |
Entry Level | 3 | 14 |
Create a good impression to customers RN5353/L/508/3385 |
Entry Level | 2 | 18 |
Effective relationships with customers and colleagues RN5353/M/508/3380 |
Entry Level | 2 | 20 |
Handling telephone calls from customers RN5353/K/508/3376 |
Entry Level | 2 | 18 |
Introduction to customer service RN5353/F/508/3402 |
Entry Level | 3 | 20 |
Legislation, regulation and procedures to follow in customer service RN5353/A/508/3401 |
Entry Level | 3 | 20 |
The customer service job role RN5353/Y/508/3373 |
Entry Level | 2 | 20 |
The importance of appearance and behaviour in customer service RN5353/J/508/3403 |
Entry Level | 2 | 15 |
Understand how to deal with queries and requests RN5353/L/508/3368 |
Entry Level | 3 | 20 |
Working in a customer focused way RN5353/J/508/3384 |
Entry Level | 2 | 16 |
Contribute to effective customer service RN5353/K/508/3393 |
Level 1 | 2 | 20 |
Deal with queries and requests RN5353/Y/508/3387 |
Level 1 | 3 | 22 |
Positive communication with customers RN5353/H/508/3392 |
Level 1 | 2 | 20 |
Record and communicate customer problems RN5353/D/508/3388 |
Level 1 | 2 | 18 |
The customer service experience RN5353/M/508/3394 |
Level 1 | 2 | 20 |
Work in a customer-friendly way RN5353/L/508/3404 |
Level 1 | 2 | 18 |
Working in customer service RN5353/Y/508/3390 |
Level 1 | 2 | 18 |